Which of the following is the most accurate description of the relationship between group apologies and forgiveness?
A) Grassroots apologies are more successful than leader apologies in communicating remorse
B) Apologies are more effective when the apologizers uses more emotional language in their apology
C) Written apologies are more effective than verbal apologies
D) Apologies only work when backed up by collective self-punishment
Answer: A) Grassroots apologies are more successful than leader apologies in communicating remorse