"Jon is a salesman, who keeps a hostility log in which he records what happened each day, what he thought and felt, and what actions he took. He is also learning to be more assertive and to trust others and not blame them for his failures. Jon is using strategies to"
a. reduce hostility.
b. become a Type A personality.
c. persuade other people and change their attitudes in order to become a more successful salesman.
d. become more achievement-oriented and aggressive rather than being passive-aggressive.
Answer: a